Shipments and returns

Your pack shipment

Packages are generally dispatched within 30 days after receipt of payment and are shipped using standard postage without signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The cost of shipping will be shown separately at the point of purchase.

Boxes are amply sized and your items are well-protected.

Returns

1.You may withdraw from the purchase you have made online by returning goods within 14 days of their receipt without giving a reason. Please inform us immediately of your decision by email or telephone. A full refund (including outgoing postage where it has been charged) will be made when the returned goods are received by the distributor. It is the responsibility of the customer to see that the goods arrive safely with the distributor and arrive within 28 days of receipt. Return postage is not refunded.

2.If you wish to return goods to us for a specific reason, prior agreement must be obtained from us within 28 days of receipt of goods in writing by email, or post. Where the reason for return is because of a fault with us or third parties we have used, we will refund outgoing postage and reasonable return postage charges.

We recommend that you obtain a certificate of posting when returning an item(s)


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